Return & Refund Policy
3-day return. The return process begins on the day the order is delivered. Please note that we do not offer exchanges for any pieces.
All returns must be:
- Have no signs of wear or damage
- In its original condition with tags still attached (if any)
- In all original packaging (box and pouch included)
Please return your order back to us in the original packaging it came in (or smaller), no oversized or large boxes will be accepted as this increases shipping rates. Vinesveins will not be responsible for increased fees due to large packaging and reserves the right to deduct additional shipping fees from the refunded amount when applicable. Should the returned item not meet the above return guidelines, Vinesviens has the right to deny a return and have the item re-shipped to customers.
Please be noted that Vinesveins do not cover the shipping fee unless as following reasons:
- Size issue
- Damaged / Defective
- Color faded / Discolored
- Damaged in transit
- Wrong item delivered
For any other reasons, like dislike etc, the shipping fee will be covered by customers.
After Vinesveins will process the refund after receiving the product from customers.
Please allow up to 7 days for refunds to be processed.